Overview

This article describes an issue when attempting to change the login email address in the “Account Details” section of the Sophos Central Admin dashboard. See example below:

NOTE: (This issue is with the change of the login email address only. If you are keeping the existing email address and changing the password this change will work fine.)  

The following sections are covered:

• What to do
• Workaround
• Current Status
• Feedback and contact

Applies to the following Sophos products and versions
Sophos Central Admin

What to do

You may have experienced no changes after attempting to change and save the login email address in the “Account Details” section of your Sophos Central Admin dashboard.

This is currently a known issue, in the interim of this being resolved please follow the instructions in the workaround section below.

Workaround

Create a new user with the new email address you attempted to use in the “Account Details” section above.

1. Create user.
2. Assign and apply the Super Admin role to this user.
3. Follow instructions in the email that was sent to set the password for this user.
4. Login to the Central Admin dashboard with this user and password.
5. Delete the login email user you were attempting to replace in the “Account Details” section 

Current Status

Development are aware of this issue and this article will be updated when further information is provided.

Feedback and contact

If you’ve spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article.
This is invaluable to us to ensure that we continually strive to give our customers the best information possible.Article appears in the following topics

• General
• Sophos Central