TMRM Scheduled Maintenance on January 26, 2021 for RM Pro (WFXDR) New Feature Release
|Trend Micro Remote Manager Systems Update|
January 25, 2021
Trend Micro will be performing a scheduled maintenance on Trend Micro Remote Manager (TMRM) during the following time period:
Region: United States, Latin America Regions, APEC, Others
Date and Time (UTC+8) Los Angeles Berlin Tokyo
2021/01/26 19:00 Tue 03:00 Tue 12:00 Tue 20:00
Note: Japan will be excluded from this deployment
Region: Europe, Middle East, Africa
Date and Time (UTC+8) Los Angeles Berlin Tokyo 2021/01/26 10:00 Mon 18:00 Tue 03:00 Tue 11:00
Maintenance Type: Systems Update
Impact on Service: There is no expected service downtime during the maintenance period.
Turn on WFXDR feature automatically by license and feature flag
Turn on WFXDR feature for partner managing customers with EDR add-on license which provides the following SOC offerings: Noteworthy Event widget/list and notifications Mitigation actions to Noteworthy objects Cross Customer Endpoint and IOC Sweeping Cross Customer Email Sweeping
Noteworthy event notification to partner
Enable partner notification for Noteworthy events which contains the following information: Customer Received Time Analysis Chain Noteworthy Objects Affected Endpoints Event ID Event Details
Note: Partner can configure whether to receive email notification for noteworthy objects
Take note that new features only supports English UI including partners from non-English regions for RM Pro after release.
We appreciate your patience as we conduct this scheduled maintenance to enhance our service. We will endeavor to minimize any impact to you during this process.
If you have any questions or concerns, please contact Technical Support directly or your assigned Customer Service Manager.