Details:

Trend Micro will be performing a Scheduled Maintenance on Trend Micro Worry-Free Business Security Services (WFBS-SVC) to migrate the datacenter to Amazon Web Service (AWS) during the following time period:

Region: Europe, Middle East, Africa

Maintenance Type: Service Upgrade

Impact on Service and Security Agent:

• There will be four (4) hour downtime during the maintenance period and customers/partners will encounter the following:
  • Worry-Free Business Security Services (WFBS-SVC) management console will not be accessible during this time.
  • Users who are already logged in to the console will be logged out when they hit refresh or click on any tabs from the console and will be redirected to the maintenance page
  • Security Agents connection status will become offline during this maintenance period but will be back online after the migration
• Take note that other services such as Customer Licensing Portal (CLP), Licensing Management Platform (LMP) and Trend Micro Remote Manager (TMRM) will not be affected during this maintenance period

Recommendations:

• For customers who are using firewall in controlling the internet traffic, it is highly recommended to use the domain names in the firewall whitelisting for the security agents and local proxy servers to connect to WFBS-SVC servers. Otherwise, reconfiguration will be required if the whitelisting uses an IP address instead of domain names

Note: Using IP address for whitelisting is not recommended as the IP addresses of the domains can change over time.

• Refer to the article below for which provides the different URLs used by Worry-Free Business Security Services (WFBS-SVC) which can be used as a reference in whitelisting from firewall or proxy server

https://success.trendmicro.com/solution/1113588

We appreciate your patience as we conduct this scheduled maintenance to enhance our service. We will endeavor to minimize any impact to you during this process.